Delete Your Explore Account

You can delete your Explore account, and everything kept with it, at any time.

In the app

Open the Explore New Zealand app and sign in.
Tap the profile button in the top right.
Under Account, tap Delete my account and confirm.

Your account is deleted straight away. If you’d like your tips and photos to stay on the places, tick the box to leave them up as “Former member” before you confirm; they are no longer linked to you.

Without the app

Email admin@explorenewzealand.kiwi from the email address you signed in with and ask us to delete your Explore account. We’ll delete it within 30 days and tell you when it’s done.

What is deleted

Your account: first name, display name, email address and sign-in details.
Your home city, saved places, events, guides and stories.
Everything you’ve shared (ratings, tips, photos, conditions and corrections), unless you chose to leave it up as “Former member”, and your messages from Explore.

What isn’t kept

Nothing personal is kept once your account is deleted. Copies in our backups are overwritten within 30 days. Page view counts on the city sites never included who you are, so they aren’t affected.