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Terms of Use

Last updated 9 November 2026.

These terms cover explorenewzealand.kiwi, the Explore New Zealand app (the Android app and the web version at app.explorenewzealand.kiwi) and sharing on the Explore city sites. By using them you agree to these terms. Each Explore city site also has its own terms for that site.

What Explore is

Explore New Zealand brings together 20 local Explore city sites. Places, guides, events, businesses and offers come from the city site that owns them, and the app shows those pages inside it.

Check before you go

We work hard to keep information accurate and up to date, but things change: opening hours, event dates, track and water conditions, prices and rules. Information is general and given as it is. Before you rely on it, check with the business, event organiser, council or the Department of Conservation. Outdoor activities, swimming and fishing carry real risks: follow local signs, warnings and rules, and take care.

Businesses, top spots and offers

Businesses that pay for a top spot or featured placement are always labelled as featured. Offers are provided by the businesses that post them, and are between you and that business. We’re not responsible for the goods, services or offers of businesses listed on Explore.

Your account

You must be 16 or over to have an Explore account. If you create an Explore account, keep your sign-in details to yourself and let us know if you think someone else has used your account. You can delete your account at any time (see Delete your account). We may close accounts that are used to break these terms or the law.

Sharing on Explore

Signed-in people can share ratings, tips, photos and conditions for places, and suggest corrections to our pages. To share you must be 16 or over and agree to the community rules.

  • Your own experience. Only share what is true to your own visit and yours to share. Don’t post photos you didn’t take, or close-ups of other people, especially children.
  • Places, not businesses. Sharing is for places (parks, playgrounds, walks, beaches, waterfalls, campsites, historic places). Reviews of businesses belong on Google.
  • Your name. We ask for your first name and keep it private. What you share shows the display name or nickname you choose, and your city.
  • Checks. Everything shared is checked, by automatic tools (including AI) and by people, before or after it appears. A new account’s first 3 contributions are checked by a person before they go live. We may decline, edit out personal details from, or remove anything that breaks these terms or the community rules, and we may stop an account from sharing for a time, or close it, after repeated breaches.
  • Your rights in what you share. You keep ownership of what you share. You give Explore New Zealand a non-exclusive, worldwide, royalty-free licence to show, store, resize and crop it, and to use it on the Explore sites, in the app and in Explore newsletters and social posts, credited to your display name. The licence ends for each item when you delete it, except for copies already sent out in a newsletter.
  • Conditions aren’t official. Condition reports come from visitors and fade after 14 days. They are not official notices: check the council, DOC or other official source before you go.
  • Prizes. Competitions and prizes, when we run them, have their own published terms. Nobody is paid for contributions.

Reports and complaints

Every contribution has a Report button. If something shared on Explore harms you, you can also make a formal complaint under the Harmful Digital Communications Act 2015 from the same button. We pass the complaint to the person who shared it within 48 hours (without your name unless you agree). If they agree, or don’t reply within 48 hours, we remove it. You can also block a person in the app so you no longer see what they share.

Our content

Text, photos, maps and design on the Explore sites and in the app belong to Explore New Zealand or the people who supplied them. Please don’t copy them in bulk or use them for your own commercial purposes without asking.

Liability

To the extent the law allows, we aren’t liable for loss or damage from using the Explore sites or app, or from relying on information in them, including what other people share. Nothing in these terms limits any rights you have under New Zealand consumer law, including the Consumer Guarantees Act 1993 where it applies.

Changes and contact

We may update these terms; the date at the top shows the latest version. These terms are governed by New Zealand law. Questions? Email admin@explorenewzealand.kiwi.